Ruckus network only works in Gateway mode?

[connerr]

I just moved into a new house that has four Ruckus 510s in the ceilings throughout the house. They all appear to link back to a Ruckus ICX switch. My internet service is Sonic Fiber, and there's an ethernet cable connecting the Sonic fiber box to the switch. When I called them, it was suggested I reset everything (APs and switch) as a previous Sonic user was using this system -- something about IPs already being assigned I think. 

I disconnected all APs except one and performed the regular setup. The network appears but it never has internet (often saying Connected, No Internet or IP Configuration error). However, when I ran through the Gateway setup, the network appears and works immediately, though it doesn't seem to recognize the other APs when I plug them in. 

I have no idea what I'm doing now, so I'm sure I'm missing some steps or broke something. Any ideas? 

[Imran_ruckus]

Hi @connerr 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to set up and configure the RUCKUS Devices.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please follow the setup guidelines and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @connerr 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[connerr]

Hello,

I spoke with Sonic and they apparently cleared something out on their end. I also added a router I had on hand between the fiber ONT box and the Ruckus switch and that seems to have gotten things working properly. 

[Imran_ruckus]

Hi @connerr 

Thank you for the response.

Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.