Ruckus is open

[Lsil123]

I moved to a new lennar home, installed my internet and the ruckus wireless is open without password. How can I add a password? I don't have accounts or anything related to this. I've been trying to do using the community forum but I don't understand anything of what is described. Can someone please guide me? 

[Lsil123]

I got in using one of the username and password provided. Now how can I add a password to this network?

[Lsil123]

I don't even know if I am in the right place. Why can't they make it easier and understandable for someone that has 0 knowledge on all of this stuff. 

[Lsil123]

This is bizarre. How is it possible there are no technicians available to at least support through phone. I have no idea how to add a password to this thing. I've created don't know how many passwords none of them work. This is just absurd!

[Imran_ruckus]

Hi @Lsil123 

Thank you for the response and the update.

Could you please share a screenshot of where you are trying to change the password?

Additionally, can you confirm what password you are trying to change? Is it the Wi-Fi network password through RUCKUS Unleashed or the RUCKUS Unleashed admin password? 

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Lsil123]

I accessed the settings using the IP address, now it won't let me access again using the IP address if I don't add a guest password which I am adding but is not letting me access. I am trying to add a password to avoid neighbors using my internet. I am not sure why I have my regular wifi but I also have a ruckus wireless wifi which people can connect to since it doesn't have a password.