Ruckus is not working

[BCali]

My ruckus stop working after a power outage.. what should I do… it happened before and a tech support fix it online i a minute.. 

[Imran_ruckus]

Hi Bcali

Thank you for the response.

We cannot assure the time consumption. May be around 10 to 20 minutes and it depends on the Switch version and Database response.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[BCali]

Hi Imran 

mine still rebooting after an hour is that normal?

thanks,

BCali

[Imran_ruckus]

Hi Bcali

Thank you for the update.

It should not take so long.

As mentioned in the initial response post, if the reset of the Switch doesn’t work. Please perform the Software recovery process. Sharing it once again in this reply below.

Please refer to the process as described below:

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

• We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[BCali]

Imran,

thank you for the info but this things are kinda hard for me Iam not a computer guy.. is there any another way to do it?

thanks,

BCali

[Imran_ruckus]

Hi Bcali

Thank you for the update.

I truly apologize for the inconvenience.

This is the only way to troubleshoot this issue. 

Effective November’2022, We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible so that they are not difficult to follow. However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.