Ruckus is not working

[BCali]

My ruckus stop working after a power outage.. what should I do… it happened before and a tech support fix it online i a minute.. 

[Imran_ruckus]

Hi Bcali

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after a Power Outage.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

2. Also please Make sure it is plugged into a well-known outlet/power source.

Please share a Picture showing the light status of the Switch as shown in the above picture.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[BCali]

 

Hi Imran.. thank you for the quick response.. there is a green and amber light. 

[Imran_ruckus]

Hi BCali

Thank you for the response and information you shared,

As you mentioned and I can see from the picture you shared, there is an amber light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we called (boot mode) that is not able to boot up properly. 

Please follow to below steps in order to fix this issue:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[BCali]

Imran

how long it should be re boot or reset.. 

thanks,

BCali