Ruckus is dead

[yami]

Hello,

My Ruckus system stopped working about three days ago. It continuously turns off approximately every five minutes, disconnecting my Wi-Fi and causing my TV to lose its connection as well. The Ruckus lights go off completely and then turn back on, repeating this cycle throughout the day.

I have been living in my Lennar home since 2019, and this is the first time I have experienced this issue.

I work from home as a teacher, so having a stable internet connection is essential for my job. This ongoing problem is making it very difficult for me to teach my classes.

I would greatly appreciate your assistance in resolving this issue as soon as possible. Please let me know if you need any additional information from me.

Thank you for your prompt attention to this matter.

Sincerely,

Yamira Quesada

[Rrabbat]

Same issue with mine. Just started.

[Yarenis]

Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case was raised by @ yami

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 

[Yarenis]

Hi @yami 

Thank you for the details provided. Please follow the next steps and share the results with us:

Check the power outlet: To rule out a faulty power outlet as the cause of the reboot, please move the ICX7150 switch’s power connection to a different outlet.

Check the power cable: To rule out a faulty power cable, please test the switch using a different power cable.

Perform a factory reset: As a final troubleshooting step, please perform a factory reset of the switch. I have included the guide with the steps for this process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Best regards,

RUCKUS | Lennar Home Community Support