Ruckus internet not working after power outage

[sanafsyed09]

Hi Support

Our ruckus is not working after power outage. Please help. thanks

[sanafsyed09]

Hi Pinky, I have tried resetting and it didn't work. I doing software recovery and I don't see boot option

[sanafsyed09]

Hi Pinky, I tried again with the paper clip and the yellow lights have been blinking continuosly since 30 mins. I again tried software recovery process and I don't see boot option in putty. Please help

[pinky_ruckus]

Hello @sanafsyed09 ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

 

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[sanafsyed09]

Hi Pinky

I have connected cable connection between the Switch and the laptop and also the Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

I see the below in Putty. The response in not alive. I am unable to attached screenshots here

boot>
Unknown command 'boot>' - try 'help'
ICX7150-Boot>
ICX7150-Boot>setenv ipaddr 192.168.0.3
ICX7150-Boot>setenv gatewayip 192.168.0.2
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setenv serverip 192.168.0.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 164/16379 bytes
ICX7150-Boot>saveenv
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

[sanafsyed09]

Hi Pinky

Please see attached pics