Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Kmortenson]

Hi Fernando,

There is no error, our lights on our AP completely shut off everytime. We bring it back up and then it shuts off as soon as the lights just flicker.

Anytime the Ruckus loses power, our APs lose power to them. We then connect to the Ruckus via ethernet cable and are unable to connect due to apparently the username and password resetting. The only way to get in to the ruckus again is to copy and paste:

enable configure terminal crypto-ssl certificate generate username super password password aaa authentication login default local aaa authentication web-server default local no telnet server enable aaa console web-management https password-change any ip ssh timeout 30 ip ssh idle-time 20 console timeout 30 write memory exit

In to the putty app. This allows us to gain access in to the ruckus and re-designate the ports for inline power to the APs. This will work fine until the power goes out or flickers the next time and then the process must be repeated.

Will upgrading the switch prevent this from happening?

[Vásquez_Fer]

Hi  @Kmortenson 

Correct an upgrade will prevent this.

Best Regards 

Fernando Vasquez 

[Kmortenson]

Hello,

This is becoming very frustrating and ridiculous. It is going out now twice a day. You sent us these steps but they don't make any sense to try and follow and there's parts that don't make any sense to us. We need some assistance ASAP. This has been going on for months now.

[Kmortenson]

Hello. Our device is damaged it’s obviously nothing on our end since there seems to be multiple people having issues with your device. What do we take a picture of to have our ruckus replaced?

[Jayavidhya]

Hi @Kmortenson 

Sorry for the inconvenience.

Please try upgrading the switch to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin.

Here I attach the links on how to to upgrade the switch.

Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

If this step doesn't work please share the error you are getting while performing the steps.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community