Ruckus ap not powering up

[RobertCostigan]

Power went off in house and now lights aren’t one and devices aren’t powered on

[Imran_ruckus · Accepted solution]

Hi @RobertCostigan 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RobertCostigan]

now that i have put in the request for the RMA, can i get my switch expedited because i have been 3 days without my internet working. below are the cases:

01907760	P3	2025-01-09	New	Switch not rebooting/r costigan
01907758	P2	2025-01-09	Ruckus Pending - Customer Responded	Switch not rebooting/r costigan

[Imran_ruckus]

Hi @RobertCostigan 

Thank you for the response and the update.

You will get the updates on the status. For more information please check the details using the same CHAT link.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RobertCostigan]

RMA requested 

I have submitted multiple RMA to get my new switch per your guidance. I have requested status update on tracking information and when the item has shipped. My cases keep getting closed and I need someone to call me 619-829-5009. Doing the chat option is not convenient as there is a significant time difference between your offices and where I reside. I need the new switch because it has been 2 weeks without the use of my ap switch’s. As you know Lennar homes utilize internet to for alarms, ring, increased internet speed, tv, etc. Requesting immediate assistance and resolution to get this item shipped asap.

[Imran_ruckus]

Hi @RobertCostigan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please enquire about this once again on the CHAT option?

Below is the link for your post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-...

Please check and let me know how it goes.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.