Ruckus ap not powering up

[RobertCostigan]

Power went off in house and now lights aren’t one and devices aren’t powered on

[RobertCostigan]

I am requesting a call back from a tech to troubleshoot. 619-829-5009

[RobertCostigan]

Requesting call back 619-829-5009

[RobertCostigan]

Still requesting assistance from tech support 619-829-5009

[Imran_ruckus]

Hi @RobertCostigan 

I hope this message finds you well.

Thank you for your prompt response and the update.

As you mentioned that you have already attempted the Software Recovery, could you please clarify at which step you encountered difficulties? Additionally, kindly provide pictures of the software recovery cable connections between the laptop and the switch, as well as any relevant screenshots from the recovery process.

We truly appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[RobertCostigan]

I had issues with the hard reset as it did nothing and when it came to the software recovery it didn’t prompt anything on the putty app