CommScope RUCKUS Community Forums

RobertCostigan · ‎01-07-2025

Power went off in house and now lights aren’t one and devices aren’t powered on

Imran_ruckus · ‎01-09-2025

Hi @RobertCostigan

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

RobertCostigan · ‎01-09-2025

provided additional screenshots as the troubleshooting steps arent working. I am waiting a significant amount of time between responses and my internet has not been working for days. As you know, Lennar homes are set up to use everything with the internet, to include garage openers, security systems, Ring, etc. At this time i am requesting supervisor assistance and a tech to troubleshoot the issue.

Imran_ruckus · ‎01-09-2025

Hi @RobertCostigan

Thank you for the response and the update.

Could you please let me know if you have used the correct Software Recovery files using the TFTP application and performed the commands?

Additionally, could you please let me know the current light status on the RUCKUS Switch?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

RobertCostigan · ‎01-09-2025

i used the software based upon the tutorial provided, also the lights are still the same, amber light.

Imran_ruckus · ‎01-09-2025

Hi @RobertCostigan

Thank you for the response.

Could you please let me know what files you are using for the recovery purpose? Share a screenshot of the same.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

RobertCostigan · ‎01-09-2025

CommScope RUCKUS Community Forums

Ruckus ap not powering up