1 ACCEPTED SOLUTION
Hi @RobertCostigan
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
yes i configured through the steps, please see below:
Hi @RobertCostigan
Greetings!!!
Thank you for the response and the update.
Apologies, as per the company policies we cannot proceed with the replacement for software-related issues or without trying the recommended troubleshooting steps.
Could you please share the below screenshots of your setup?
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
I understand that this is the policy, however i have been 2 days without the use of my switch and access points and i have done these steps several times. at what point will a tech reach out to talk this over the phone to rectify the issue? contact info 619-829-5009
please see below screenshots as requested:
Hi @RobertCostigan
Thank you for the response and the update.
Please configure the Default Gateway IP address as '192.168.0.2' as described in the guide. (Refer to the below screenshot)
Once done, please start the Software Recovery process once again from 'setenv' commands.
Please let me know how it goes.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
