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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Ruckus access point

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Tagipo
New Contributor II

‎11-18-2024 08:38 PM

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

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Tagipo
New Contributor II
In response to Imran_ruckus

‎11-19-2024 09:14 AM

Currently have 2 access points and seems like all lights for the modem is on as well and everything plugged in just the same and when it was working!

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Imran_ruckus
Community Manager
Community Manager
In response to Tagipo

‎12-04-2024 04:07 AM

Hi @Tagipo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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Imran_ruckus
Community Manager
Community Manager
In response to Tagipo

‎12-06-2024 04:04 AM

Hi @Tagipo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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Imran_ruckus
Community Manager
Community Manager
In response to Tagipo

‎12-09-2024 05:22 AM

Hi @Tagipo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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