Ruckus access point

[Tagipo]

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

[Imran_ruckus]

Hi @Tagipo 

Greetings!

Thank you for your prompt response and the update.

Regarding the status of the RUCKUS ICX-7150-C12P Switch, the light indicators are currently showing a normal state. To proceed with troubleshooting the Access Points, kindly disconnect the Ethernet cable from the Switch ports and reconnect it to any available port within the 1-12 ports range (please refer to the screenshot below). This will help determine whether the Access Points power up.

If the Access Points do not power on after reconnecting to any other 12 ports, the issue may be related to the Switch ports being disabled. In such cases, the ports will need to be enabled via the command line. You can find detailed instructions for this process in the following RUCKUS Lennar Knowledge Base article:
Enable Switch Ports - Knowledge Base Article

Additionally, I would like to bring to your attention that the Ethernet cable (yellow) connected to the Internet Service Provider's (ISP) router appears to be plugged into the wrong port. It should be connected to one of the 1-12 Switch ports. Kindly disconnect the cable from its current port and reconnect it to any available port within this range (refer to the screenshots below for further clarification).

Please feel free to reach out if you require any assistance while following these steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Tagipo]

Hi I’m currently having difficulties trying to figure this all out as I’m not very computer handy but is there any way youguys can help me through it?

[Imran_ruckus]

Hi @Tagipo 

Thank you for the response and the update.

Could you please let me know if you unplugged the ethernet cable and plugged to any other available 12 ports? Are the Access Ponts powered up?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Tagipo]

Yes I plugged it in one of the 12 pins youguys  showed me via diagram and still no power to the access points.

[Imran_ruckus]

Hi @Tagipo 

Thank you for your prompt response and the update.

Could you kindly attempt the additional troubleshooting steps provided? Please do not hesitate to reach out if you encounter any challenges or require assistance while following the instructions.

We greatly appreciate your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community