Ruckus Wireless switch internet connectivity issue.

[Velmurugan]

Hello Ruckus Team,

Lennar Home - Internet connectivity issue with Ruckus Switch and Ruckus APs. Internet connectivity is normal with modem and only through Ruckus switch and APs the connectivity issue persist. Tried restarting APs and Internet modem. No change in result. 

This connectivity issue impacts both work and personal tasks. Please help to resolve this issue.

Thanks

Vel

[Velmurugan]

 

[pinky_ruckus]

Hello @Velmurugan ,

Thank you for the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal

We would suggest to create new 5G network and check if it resolves the issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create Wifi network.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Velmurugan]

hello,

I need help to follow this instruction. Would you be able to call me or connect remotely on this?

thanks

[pinky_ruckus]

Hello @Velmurugan ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

Please follow the article and please share the screenshot if you are getting stuck at any point and we can look into this for you.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendrancontact 

RUCKUS Lennar Home Community.

[Velmurugan]

Hello

the page is not opening with URL. opening page with IP address has different view and not able to create VLAN. Please let me know how to access this page and create new VLAN.https://unleashed.ruckuswireless.com

Refer the screen shot for detailshttps://Unleashed.ruckuswireless.com page not openingRuckusWireless page through IP address has different screens than what is shown in the instruction shared by Pinky

Thanks

Vel