Ruckus WiFi extender stopped working.

[Swimcoach79]

I have two of the same wifi extenders. My upstairs location stopped working, but the downstairs location keeps working. I don’t know how to fix this.

Please advise,
Ethan

[Swimcoach79]

Hello,

I have been saying since the beginning of all of this that one of my access points (wifi extender) is not working and after all the back and forth it is finally realized?? How is that possible??

My access points are mounted on the ceiling with no way to remove or remove and plug in. When I say there are no lights EXCEPT the RED power light, that is it. Do you need a picture of that??

you have still not provided instructions on how to determine which port is the dead port. Of all the ethernet cables plugged into my switch, the yellow is coming from my internet router to the switch, but the light on the switch is AMBER, not green...is that an issue??

Of all the blue ethernet cables, 3 of them are GREEN, one goes to my office where a computer is directly connected, I assume two of them go to the access points, but one of the access points is not working... hence this back and forth...

please advise

[pinky_ruckus]

Hello @Swimcoach79 ,

Thank you for the response.

I certainly understand how you feel.

From the response shared, I understand that you are unable to unmount the Access point from the ceiling..

Could you please try disconnecting ethernet cables of both the Access points( specially the cables from ports 3 and 4)  and try connecting to any one of the other 12 ports?

Please let us know if you have any queries in this regard.

'Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Swimcoach79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Swimcoach79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Swimcoach79 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community