Hi @Vamsireddi
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering intermittent internet connectivity.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. Could you please share a screenshot of the UI where it says ‘Switch is pending to join’?
3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
4. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
5. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
Hi Imran,
1)Yes it was operational before.There was a power outage and after that master was working and we changed Century link router and we lost even master connection and now we lost both AP.
2)Now it says disconnected.
Yes the internet is stable.Please let me know if you need any more info.Thanks!
Hi @Vamsireddi
Greetings!
Thank you for your prompt response and the update.
Regarding the status of the RUCKUS ICX-7150-C12P Switch, the light indicators are currently showing a normal state.
However, I see from the screenshot you shared, that your Switch has a Routing code (SPR) issue (Refer to the below screenshot). Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and fix the issue.
Additionally, I would like to bring to your attention that the Ethernet cables (yellow and red) connected to the Internet Service Provider's (ISP) router and other devices appear to be plugged into the wrong ports. It should be connected to one of the 1-12 Switch ports. Kindly disconnect the cables from their current ports and reconnect them to any available ports within this range (refer to the screenshots below for further clarification).
Please let me know if you are stuck at any point during the process and feel free to reach out if you require any assistance while following these steps.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
