Ruckus Switch stopped working

[MONI123]

Hi, 

My ruckus device stopped working. When I plug in, the lights flash for a second on the switch and then there is no power signal. I read through the posts and it indicates we need a RMA. I raised a case and I was asked to create a post. 

I created a post in the wrong forum. https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-switch-not-working-no-lights-displayed/t...

Please let me know if you need additional information. 

Moni

[pinky_ruckus]

Hi @MONI123 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is not working.

As you mentioned that there is no power signal, I would request you to please disconnect the switch from the power outlet and then reconnect.

Please try to press the reset button using a paper click or a small stick. 

1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MONI123]

Hello Pinky, 

Thanks for the instructions. I tried these steps, however nothing is changing. In the video, it shows that the power and status have lights, but in my device when I power on, all the lights flash once and no other indicator shows up. I tried the reset over 10 times, it still has the same behavior. 

Do you have any other suggestions to troubleshoot. 

[pinky_ruckus]

Hi @MONI123 ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MONI123]

Hello Pinky, 

I have attached the images in the google drive folder. With regards to the question about working power outlet, you can see that the extension cord plugged into the outlet shows the light turned on.

Please let me know if you need any more information.