Ruckus R710 will not connect, even after factory reset

[Ruckus]

I am trying to factory reset my Ruckus R710 access point, but have trouble doing so. After pressing the reset button for 10 seconds, the PWR LED turns red and the AP seems to be factory resetting. Connecting to the AP by directly connecting an ethernet cable and setting an IP in 192.168.0.x/24 shows that the AP replies to ping on 192.168.0.1, but no web interface is shown. All lights on the AP are off except the PWR light, which is blinking green or solid green. Only the following ports seem to be open:

Nmap scan report for 192.168.0.1
Host is up (0.00073s latency).
Not shown: 65533 closed tcp ports (reset)
PORT      STATE SERVICE
1883/tcp  open  mqtt
18301/tcp open  unknown
MAC Address: 58:B6:33:xx:xx:xx (Ruckus Wireless)

Nmap done: 1 IP address (1 host up) scanned in 2.47 seconds

The "island-xxxxxx" SSID is also being broadcasted, and I am able to connect to it with the device's serial number as password. However, I am not getting any IP address, except a link-local. The AP is then responsive on 169.254.1.1, but only on the ports shown above – no web interface or SSH.

When I connect the AP to my router it will get an IP address correctly, but it is unable to be seen by my Ruckus Unleashed install nor does it have any web interface or SSH. It replies to ping, but the only ports open are also the ones from above.

I have also tried to press the reset button for longer than 1 minute and the 30-30-30 method, but nothing changes.

Any ideas what I can do?

[MetDaci]

I am having exactly the same issue with R300.

[Vásquez_Fer]

Hi @Ruckus 

When the AP broadcasts Island-xxxx, it is running a standalone version that will never join in a unleashed network version.

The versions must match for the AP to join the network unleashed existing

1-Connect the AP to your router to get a valid IP
2-Ssh to the IP, default credentials are admin/sp-admin
3-Run the following command > get version

4-Confirm the version of the AP

we can try 2 things at this point if it is the mismatch version

1-The first option is to enable https and http in the app in the cli with the following commands

set http enable
set https enable

Once this is enabled try to access the AP via Web with the ip address obtained by the DHCP server.
There will be an option that says upgrade > local and > select the desired image (to match the existing network) and upload it, once this happens it will take a few minutes the AP will reboot and join the existing untethered network

Link as reference:https://support.ruckuswireless.com/articles/000001179

2-The other option is via tftp

Upgrade via tftp guide:https://support.ruckuswireless.com/articles/000001551

TFTP:
fw set host <TFTP server IP address>
fw set proto tftp
fw set port 69
fw set control <image file name>
fw update
reboot

Example:

For AP:fw set proto tftp
fw set host 192.168.0.10
fw set control 106.0.0.99.1363.bl7
fw upgrade
reboot

I hope I have been helpful

[Ruckus]

@Vásquez_Fer The problem is that my AP does not have SSH access, the port is not open and starting a session does not work. It only replies to ping. All the further steps are impossible for me.

[Vásquez_Fer]

Seems pretty strange to me, if the AP gets a valid IP from the router, it should turn the power light solid green and should have an IP range from the DHCP server. Also, SSH is always enabled by default.

I also see that you tried to connect it directly to a pc with an Ethernet cable and gave it an ip range of 192.168.0.x/24 and tried to ssh to 192.168.0.1 which is the default ip after a factroy reset

I think it may be a hardware problem.