Ruckus R320 Access Point no power

[evillalp]

There is no power but the switch lights are all green. What is the next step?

[Imran_ruckus]

Hi @evillalp 

Thank you for the response and the update.

Please perform the below commands and check if that works.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power       - (wait for it to complete till 1/1/12)

Switch(config-mif-1/1/1-1/1/12)#inline power              - (wait for it to complete for Power enabled ports)

Your cooperation in this matter is highly appreciated, and we thank you for your ongoing patience and assistance.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[evillalp]

Still no power

[Imran_ruckus]

Hi @evillalp 

Thank you for your communication and for acknowledging. 

As your Switch is on an older version, we suggest you upgrade it to the recommended version.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface. (Same username/password you used to log into the Switch CLI). Refer to the User Manual to check the step-by-step process.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please check AP light status after upgrade.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hello again @evillalp 

If the issue persists even after the upgrade, we recommend replacing the PoE ethernet cable that connects the RUCKUS AP to the RUCKUS ICX-7150-C12P Switch. It's possible that the current cable has become damaged or defective, which could be contributing to the problem.

Please keep us informed of any developments, and feel free to reach out if you have any questions or concerns.

Thank you for your cooperation and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[evillalp]

After the software upgrade the access point lights are on except the one labeled "Air" is that okay?