RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
01-03-2023 07:32 AM
Hello!! There was a storm that came through and knocked the Ruckus out. Since then, it has not been working properly. I have rebooted it several times and still no improvement. Will need further assistance.
01-03-2023 08:59 AM
Hi @stanleynichols
1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?
3- Make sure it is plugged into a well-known outlet/power source
4- Are the Access Points R510 powering up?
5- Are you having any connectivity issues like webpage not loading or slow connectivity.
Best regards,
Jayavidhya
Lennar Home Community.
01-03-2023 01:01 PM
I am experiencing the same issue!! Please help.
01-03-2023 01:03 PM
Hi @katiemitz
Please open a new post.
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
