Ruckus ICX7150-CA12P not powering up

[JFerg8384]

Ruckus ICX7150-CA12P is not powering up. When power cable is plugged in, the amber lights quickly flash. After this initial flash there are no lights or sound comes from device. Status button does not trigger any lights and neither does reset button (held while power is applied to device). Have tried different power cables and power sources, and no luck.

[Imran_ruckus]

Hi @JFerg8384 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up. 

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED BELOW.

Please follow the below steps to fix this issue:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if resetting your Switch multiple times works or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JFerg8384]

I tried this several times, with different power cycle lengths (2 min, 5 min, 10 min). Same result, instant flash of lights when the power is initiated, and then no more activity.

[Imran_ruckus]

Hi @JFerg8384 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a VIDEO and PICTURES of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JFerg8384]

Plugged In