Ruckus ICX7150-C12P

[Wally55]

Ruckus router does not work; unit has been unplugged and reset.  The unit does not work.

[Imran_ruckus]

Hi @Wally55 

Greetings of the day!!!

Thank you for sharing the requested VIDEO and PICTURES.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wally55]

I cannot see the link I am supposed to use to begin the return process.  Can you reply with link to be used.

[Imran_ruckus]

Hi @Wally55 

Thank you for the response.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wally55]

I used the link to initiate the RMA process and I got email to use community thread.  Can you assist with moving this along?

[Imran_ruckus]

Hi @Wally55 

Greetings!!!

Please share this post link with the executive on the chat when it is asked. Sharing the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX7150-C12P/m-p/6674...

Please share the above link during the RMA process on chat and let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.