Ruckus ICX7150-C12P

[Wally55]

Ruckus router does not work; unit has been unplugged and reset.  The unit does not work.

[Imran_ruckus]

Hi @Wally55 

Thank you for the response and the detailed information you shared.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord is damaged. 

Also once again, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wally55]

I have switched out the electrical cord and no change in the unit’s status.

I performed the steps based on your instructions; there is no change in the status of the unit.

[Imran_ruckus]

Hi @Wally55 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wally55]

I have tried to be patient but I am getting pissed off.  The **bleep** thing is not working.  How many more ways do I need to show you the router is not working.  The router is still covered by the warranty;  just replace it. 

[Imran_ruckus]

Hi @Wally55 

Thank you for the response.

Apologies, as per our part of the process we need to check all the required information, and checking the Video with a working power outlet connected to the Switch is one of them.

Please help us with the requested video to proceed.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.