Ruckus ICX7150-C12P will not boot up

[Rose_Jon]

I am able to connect to the terminal console using PuTTY

When I issue a Powercycle command the Switch goes through a number of steps but the last output I see displayed is as follows:

iproc_nand_read_page returned 2

NAND read from offset 0 failed -22

 0 bytes read: ERROR

## loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

EROR: can't get kernel image!

ICX7150-Boot>

I'm not sure what the next step is to try to correct this problem.

Please Help

[Rose_Jon · Accepted solution]

Hi, I followed all of the instructions you outlined.  You may have misunderstood the situation I am having.  I am able to connect to the switch with the console, but the switch will not complete a boot process.  I installed the TFTP program as directed, and I had already installed PuTTY and successfully connected to the switch.  I decided to download the same version of the software 08.0.90k as the instructions outlined.  I was able to complete the extraction and upload, updates  and saveenv of the boot and image files to the switch.  I followed that with a reset command to the switch and the switch seemed to go through the steps to boot but came up to the following error message on the console display.

NAND read: device 0 offset 0x4000000, size 0x2000000

3 ecc_errors after reading 5efa000:5efbc00

iproc_nand_read_page  returned 2

NAND read from offset 4000000 failed -22

 0 bytes read: ERROR

 Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format !

Error: can't get kernel image !

ICX5150-Boot>

The switch has a green PWR light and an amber SYST light on the front panel all 12 network ports do not seem to be active when I try to connect a CAT 6 cable.  I do not think I am any closer to having a functioning switch.

I am open to other suggestions and thank you.

[Imran_ruckus]

Hi @Rose_Jon 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with getting console access to the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This may be an issue with the current software running on your RUCKUS ICX-7150-C12P. Could you please try to perform the software recovery on your Switch?

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you need help at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Rose_Jon · Accepted solution]

Hi, I followed all of the instructions you outlined.  You may have misunderstood the situation I am having.  I am able to connect to the switch with the console, but the switch will not complete a boot process.  I installed the TFTP program as directed, and I had already installed PuTTY and successfully connected to the switch.  I decided to download the same version of the software 08.0.90k as the instructions outlined.  I was able to complete the extraction and upload, updates  and saveenv of the boot and image files to the switch.  I followed that with a reset command to the switch and the switch seemed to go through the steps to boot but came up to the following error message on the console display.

NAND read: device 0 offset 0x4000000, size 0x2000000

3 ecc_errors after reading 5efa000:5efbc00

iproc_nand_read_page  returned 2

NAND read from offset 4000000 failed -22

 0 bytes read: ERROR

 Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format !

Error: can't get kernel image !

ICX5150-Boot>

The switch has a green PWR light and an amber SYST light on the front panel all 12 network ports do not seem to be active when I try to connect a CAT 6 cable.  I do not think I am any closer to having a functioning switch.

I am open to other suggestions and thank you.

[Rose_Jon · Accepted solution]

I followed your instructions and the switch still will not boot.

[Imran_ruckus]

Hi @Rose_Jon 

I hope this message finds you well.

Thank you for your prompt response and the update.

As referenced in the screenshot below, the system is currently at the 'ICX7150-Boot>' prompt. Kindly proceed with the subsequent steps with installing required application or process, including executing the 'setenv' commands as outlined in the guide.

Additionally, could you please provide a photo showing the connections for the Software Recovery cable between the RUCKUS ICX-7150-C12P Switch and the laptop?

I appreciate your continued efforts on this matter and look forward to your update. Should you require any further information or assistance, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community