Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

[randylarson23]

I have disconnected the power, let it sit for an hour and plugged it back in hoping it would reboot, but it is no longer powering any of my homes smart devices.

My wife and I both work form home and depend on the WAP to reach our home offices.   So, this is a critical issue that effects our ability to provide for our family.  

Your quick response will be greatly appreciated.

[randylarson23]

I live in Colorado

[randylarson23]

Hello?  Does anyone from Ruckus Support check this forum?

[kevinraphael]

I got a reply from someone at Ruckus, but the directions were way too complicated for me to follow (and I even consider myself somewhat techie). They said that Lennar could let me know of a contractor to come to the house to fix the issue. I set up a virtual appointment for tomorrow morning, and will request that someone come in-person to fix the problem.

[Vásquez_Fer]

HI @randylarson23 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

[randylarson23]

SYST- AMBER

PWR- AMBER

RJ-45 port 5 RX/TX activity LED in 6, 8, 10, 12 are AMBER