Ruckus ICX7150-C12P no longer powering WAPs, Smart Devices, etc...

[randylarson23]

I have disconnected the power, let it sit for an hour and plugged it back in hoping it would reboot, but it is no longer powering any of my homes smart devices.

My wife and I both work form home and depend on the WAP to reach our home offices.   So, this is a critical issue that effects our ability to provide for our family.  

Your quick response will be greatly appreciated.

[randylarson23]

The switch does light up.  So, it is getting power.  The problem is connection to the POE devices.

[Vásquez_Fer]

Hi @randylarson23 

Could you please tell me which lights are on if you can see any amber / yellow light please let me know.

 Refer to my last post to see the lights and meaning 

Best Regards 

Fernando Vasquez 

[randylarson23]

SYST- AMBER

PWR- AMBER

RJ-45 port 5 RX/TX activity LED in 6, 8, 10, 12 are AMBER

Thanks

[Vásquez_Fer]

Hi @randylarson23 

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Best Regards 

Fernando Vasquez 

[randylarson23]

Followed the reset directions and there was no difference in the indicators lights.   I don't see a Putty download for MAc systems.

Is it possible to have someone come to my house?   I think this is beyond my unsderstanding