Ruckus ICX7150-C12P died

[DanAZ]

My Ruckus ICX7150-C12P died. It will not power on. I have tried unplugging the unit and plugging it back in to several different outlets that are all known to work. I also tried to reset the unit. I followed the instructions in this post and opened a support case via chat, but then I received the following message.

Thank you for contacting Ruckus Networks !

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022,  ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice.  You will need to create an account on the forum to receive support.

[Jayavidhya]

Hi @DanAZ 

Thanks for your response.

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[aripash25]

I have uploaded the video you requested

[DanAZ]

I plugged my ICX-7150-C12P switch into a power outlet and sent you a picture and video of the switch showing the light status and the power cord as mentioned. I also included a picture of the serial number. Please let me know if you need anything else.

[Jayavidhya]

Hi @DanAZ 

Thanks for the details provided.

Based on the description, seems that the switch is dead  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community