Ruckus ICX7150-C12P died

[DanAZ]

My Ruckus ICX7150-C12P died. It will not power on. I have tried unplugging the unit and plugging it back in to several different outlets that are all known to work. I also tried to reset the unit. I followed the instructions in this post and opened a support case via chat, but then I received the following message.

Thank you for contacting Ruckus Networks !

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022,  ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice.  You will need to create an account on the forum to receive support.

[Jayavidhya]

Hi @DanAZ 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please upload the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[DanAZ]

The switch is dead. None of the LED status lights work. Here are pictures of the LED status lights and a picture of the switch plugged in to a working outlet. Please let me know if you need anything else.

[aripash25]

was this resolved? I have the same issue

[DanAZ]

No, this has not been resolved, and I have not received a response.