Ruckus ICX7150_C12 having problems booting up

[Rose_Jon]

I am unable to get this switch to boot up.  I followed all of the instructions I was given to update and save the image and boot files and I completed a reset command the switch failed to boot.

The console displayed the following test after the reset command.

NAND read: device 0 offset 0x4000000, size 0x2000000

3 ecc_errors after reading  5efa000:5efbc00

Iproc_nand_read_page returned 2

NAND read from offset 4000000 failed -22

 0 bytes read: ERROR

## Loading kernel from FIT Image at 7000200 …

Bad FIT kernel image format !

ERROR : can’t get kernel image !

ICX7150-Boot>

The Switch displays a green PWR and an amber SYST light on the front panel.  None of the 12 network ports seem to be in working condition.  I tried to reply to your response to my original request for help but that reply was marked as SPAM and not accepted.

Please help me get this switch back working

[Rose_Jon]

I have now completed the third attempt to reload the software on the switch.  For the third time I have been unable to successfully boot the switch.  I have sent pictures of the connected cables as instructed and I have downloaded the zip file and extracted the files each time before closely following the posted instructions.  Each time I receive a series of error messages basically telling me the retry count exceeded.  The reset command results in a

Bad FIT kernel image format !

ERROR: Can’t get kernel image!

I believe I closely followed the instructions outlined but I do not believe I am much headway in restoring this switch to a working condition.

Please either ask me to do something new or consider a different path forward. Thank you for all of your help so far but I need to get this switch back into operation.

[Imran_ruckus]

Hi @Rose_Jon 

Thank you for the response and the update.

Based on the troubleshooting done, you are unable to perform the Software Recovery on your ICX-7150-C12P Switch with some corrupt logs on CLI. Tried multiple times however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Rose_Jon · Accepted solution]

I think I got the RMA started. Thank you for all of your help

[Imran_ruckus]

Hi @Rose_Jon 

Thank you for the response.

Great!!! Good to know that the RMA is initiated.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.