Ruckus ICX7150_C12 having problems booting up

[Rose_Jon]

I am unable to get this switch to boot up.  I followed all of the instructions I was given to update and save the image and boot files and I completed a reset command the switch failed to boot.

The console displayed the following test after the reset command.

NAND read: device 0 offset 0x4000000, size 0x2000000

3 ecc_errors after reading  5efa000:5efbc00

Iproc_nand_read_page returned 2

NAND read from offset 4000000 failed -22

 0 bytes read: ERROR

## Loading kernel from FIT Image at 7000200 …

Bad FIT kernel image format !

ERROR : can’t get kernel image !

ICX7150-Boot>

The Switch displays a green PWR and an amber SYST light on the front panel.  None of the 12 network ports seem to be in working condition.  I tried to reply to your response to my original request for help but that reply was marked as SPAM and not accepted.

Please help me get this switch back working

[Imran_ruckus]

Hi @Rose_Jon 

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Rose_Jon]

[Rose_Jon]

[Rose_Jon]

I hope these photos are clear for you

[Imran_ruckus]

Hi @Rose_Jon 

I hope this message finds you well.

Thank you for your prompt response and the update.

As referenced in the screenshot below, the system is currently at the 'ICX7150-Boot>' prompt. Kindly proceed with the subsequent steps with installing required application or process, including executing the 'setenv' commands as outlined in the guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I appreciate your continued efforts on this matter and look forward to your update. Should you require any further information or assistance, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community