Ruckus ICX7150-12P inoperable

[pagonzalez1231]

I've already submitted a case but was instructed to post here. My ruckus switch was installed as part of a deal with purchasing a Lennar home.

My switch is stuck with the "SYST" light steady amber, and the "PWR" light steady green. It does not send power to either of the 2 access points, no lights for any of my other Ethernet-connected devices, and I cannot ping it. Even after a reset it is stuck in the same state. Maybe this was after a power outage, but I'm not even sure that is the case since none of my other devices exhibit post-power-outage symptoms (e.g. alarm clock, microwave clock, etc all normal). I really don't know what would have happened to cause this.

[Vásquez_Fer]

Hi @pagonzalez1231 

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez