Ruckus - ICX Switch is Pending to join, no internet.

[jags]

Ruckus APs are connected, but no internet. ISP wireless have been tested and is working fine. ICX Switch i sin Disconnected status, with status 'ICX Switch is Pending to join' with no IP.

[jags]

if show sysinfo will help 

ruckus# show sysinfo
System Overview:
Name= jags-rks
IP Address= 192.168.1.100
MAC Address= 80:03:84:01:dd:60
Uptime= 10h 35m
Model= R510
Serial Number= 362072007885
Version= 200.14.6.1 build 203

Devices Overview:
Number of APs= 2
Number of Client Devices= 29
Number of Rogue Devices= 52

Usage Summary:
Usage of 1 hr:
Max. Concurrent Users= 29
Bytes Transmitted= 19.33M
Number of Rogue Devices= 52
Usage of 24 hr:
Max. Concurrent Users= 29
Bytes Transmitted= 45.09M
Number of Rogue Devices= 52

Memory Utilization:
Used Bytes= 212324(kB)
Used Percentage= 44%
Free Bytes= 279760(kB)
Free Percentage= 56%

[Imran_ruckus]

Hi @jags 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

You are logged into the Unleashed CLI as you see ruckus# prompt and it is not of the ICX-7150-C12P Switch.

If you can access the RUCKUS ICX-7150-C12P Switch Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jags]

I see 2 IPs in my scan for Ruckus Wireless...

One (192.168.1.100) taking me to rukus# prompt and other one 192.168.1.92 takign me to ruckus cli prompt. I dont see other IP for switch.

[jags]

These IPs in browser taking me to unleashed dashboard

[Imran_ruckus]

Hi @jags 

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.