Ruckus ICX-7150 switch not powering on and has no status lights on

[glenn_v]

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on. I have tested and confirmed that the power outlet it is plugged in is working. I have also tried replacing with a different power cable that is known to be working but no luck. The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Any help is appreciated.

Thanks,
Glenn

[glenn_v]

I got an email regarding the RMA case (Case #01576474). This is what it says:

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home. Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

I responded to the email and am waiting for their response. But did I make a mistake in my RMA request? You said to request it by chat only but I noticed in the Contact Us page, there is a "Request an RMA" link which is pointing to https://support.ruckuswireless.com/cases/new#sort=relevancy URL. Is it the same as the chat? I noticed the information to fill out in the request form is the same as the one asked in the chat. So I'm guessing they are the same but I wonder why their email sounds like they don't know I'm requesting for RMA.

[Imran_ruckus]

Hi @glenn_v 

Thank you for the response and the update.

Yes, the request must be from CHAT only.

However, you can check the response for the email you responded to.

Otherwise you can check your RMA status using the same link mentioned below.

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[glenn_v]

Thanks. They have responded and will proceed with the RMA.

[Imran_ruckus]

Hi @glenn_v 

Thank you for the response and the update.

Please let me know if there is any help required from my end.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RMontes925]

Reviving this old chat to ask how long it took to get the replacement product? I've had my Switch go out on me twice and I'm ready to throw it off a tall building.