Ruckus ICX-7150 switch not powering on and has no status lights on

[glenn_v]

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on. I have tested and confirmed that the power outlet it is plugged in is working. I have also tried replacing with a different power cable that is known to be working but no luck. The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Any help is appreciated.

Thanks,
Glenn

[Imran_ruckus]

Hi @glenn_v 

Thank you for the response and the update.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[glenn_v]

Here are the photos I've taken:

Using the original cable:
Original Cable Pic 1Original Cable Pic 2Original Cable Pic 3Original Cable Pic 4

Using a new working cable:
New Cable Pic 1New Cable Pic 2New Cable Pic 3

I have also uploaded the videos to the provided Google Drive URL.

Thanks,
Glenn

[Imran_ruckus · Accepted solution]

Hi @glenn_v 

Greetings of the day!!!

Thank you for sharing the requested PICTURES AND VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and co-operation. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[glenn_v]

Thank you very much Imran for your assistance. You're the best! 🙂

I have requested an RMA via chat as you suggested.

[Imran_ruckus]

Hi @glenn_v 

Thank you for the response and the update.

Great!!! Good to know that your RMA request has been initiated.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.