Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I could understand that your ICX-7150-C12P Switch is stuck in boot mode, and you are trying to perform a software recovery on your Switch.
As you mentioned there are lights on PWR and SYST, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
- Remove power from the switch.
- Press and hold the Reset button while applying power to the switch.
- After all the system LEDs flash amber, release the Reset button.
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.
If your Switch is still unable to reset, you could follow the Software recovery process by following the Software recovery guide you shared in the post.
As you mentioned you are unable to get COM port information, could you please share a picture of the Switch and Laptop/PC showing the cables connections?
And please note, we do not use Telnet to establish the connection, it is a Serial connection as shown in the below screenshot.
Please help us with pictures of your ICX-7150-C12P Switch and Laptop/PC showing the cable connections.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to the above queries or if you have any queries in this regard.
Thank you again for your patience.
RUCKUS Lennar Home Community.