Ruckus ICX 7150 ports not working

[jegbai]

We just bought a Lennar built home and discovered that the ICX 7150 is not functioning. The previous owner said he never also used it.  I have 2 Access points connected to this switch. The switch powers up but the ports do not have any power and not also transmitting data. This means my APs are not powering up. I also connected a computer to the switch to confirm that the ports work but there was no connectivity. I have troubleshooted this down to the switch since I have eliminated a possibility that the cables may be the issue. I have used a different switch and this worked. How can I get support for this?

[pinky_ruckus]

Hello @jegbai ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch powers up and the ports doent work on your newly purchased Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1.   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[jegbai]

[jegbai]

Hello, As you can see, there are no light on the POE ports even if they are connected. The only light on are the power light, (green) and the Syst amber light. I hope this helps.

[pinky_ruckus]

Hello @jegbai ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.