Ruckus ICX-7150 and R510 AP keeps dropping WiFi

[T3hshultzie]

I am the original owner of a Lennar home that was built in 2018 with the Ruckus ICX-7150 and two R510 access points installed. Up until about 6 months ago, the WiFi was running very smoothly. Since then however, the WiFi keeps seemingly dropping out. I have tried to log into the Ruckus Unleashed App to see if there is a firmware update that may resolve this issue as I have never once logged in to check before, however for some reason the username and password that was both given to me, and the original login info on the back of the R510's are not working.

I have tried doing a factory reset on both the ICX and both R510's, however I still am unable to log into the system as it says that my "login information is incorrect." Is there any way to remedy this situation, or is there another way to figure out why my connection keeps dropping?