Ruckus ICX 7150-C12p Switch stopped working and no power.

[Mahe015]

I have been using the ICX7150-C12P switch from October 2018 and I noticed today morning device has no power and no lights. All my smart devices are down. I tried restarting the switch by disconnecting the power cable and ethernet connections but no luck. please help on this.

[Imran_ruckus]

Hi @Mahe015 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when plugged to a working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Mahe015 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. 

You will receive further notifications from the RMA case about shipping and delivery. 

Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support