Ruckus ICX 7150-C12P system not working! Access points have no power.

[abw]

Hi I have an ICX 7150-C12P system with two access points. Two access points have no power. Of the ports, going top to bottom, left to right, first one has no light, 2nd one green, 3rd no light 4th orange. fifth and sixth no lights. No lights at all on bottom row. 

[Imran_ruckus]

Hi @abw 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[abw]

Hi this system has worked fine for several years. There was no power issue prior to it stopping working yesterday. Here's a photo

[abw]

Also, the two access points have no power. Those are completely not working. This photo above is the ICX router device. 

[Imran_ruckus]

Hi @abw 

Thank you for your response and for providing the information.

Based on the light status of your RUCKUS ICX-7150-C12P Switch, it appears to be functioning normally. However, the issue may be related to the switch ports not delivering Power over Ethernet (PoE) as expected.

To further troubleshoot this, please refer to the following RUCKUS Lennar Knowledge Base self-help article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Kindly follow the steps outlined in the article and let me know how it goes. If you encounter any difficulties during the process, feel free to reach out. I’ll be happy to assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support