Ruckus ICX 7150-C12P not rebooting

[MuraliC]

Hello,

The Ruckus ICX 7150-C12P stopped working. It used to work before, but suddenly it got stuck in the boot load state (Amber on SYST and Green on PWR). This happened, maybe about few months back, but I was busy, and having a direct wireless router access, I didn't pay attention to fixing it. Now, I tried to do factory reset multiple times, but the switch is not completing the boot process. Now all the STATUS and SYST lights are blinking Amber (except PWR, which is green). Even after about an hour, they are still blinking Amber.

I was trying to verify the CLI logs - but the driver provided isn't for Mac with Apple Silicon (MacBook pro - M4 pro). I'm looking to have it replaced, if possible.

Switch Model: Ruckus ICX 7150 - C12P
Serial #: FEK3834R0G8

[pinky_ruckus · Accepted solution]

Hello @MuraliC ,

Thank you for sharing the information on a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you were unable to install the drivers. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MuraliC]

Thank you! I contacted through Chat and provided this post details, and received a confirmation email indicating that a case was opened (with priority P3). But it doesn't mention any timelines. What is the average resolution time? And once I get the RMA, how soon will I get the actual device?

[pinky_ruckus]

Hello @MuraliC ,

Thank you for the response.

Once the RMA process is started, you will receive an email from the RMA team with the shipping details of the replacement Switch.

The replacement Switch will be shipped within 2 to 3 business days.

Please wait for an email from the RMA team.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community