Ruckus ICX 7150-C12P is not working

[VinayGudur]

I have Ruckus ICX 7150-C12P with two access points installed by Lennar. 

My connections are from Modem to Router to Ruckus switch. 

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck. 

Please see the steps I performed:- 

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help. 

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window. 

Thank You

[pinky_ruckus]

Hello @VinayGudur ,

Thank you for the response.

Could you please share a picture showing the cable connections between the Switch and the laptop?

Please share a screenshot of the point where you are getting stuck.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[VinayGudur]

Hi,

I followed the steps (1) Performed Factory Reset (2) Launched MobaXterm. Here are the results - 

Reset completed successfully as mentioned in the link.

When I launched MobaXterm, It is prompting me for Login credentials. I do not know the login credentials. Please see the images below. 

During ResetSuccessful Reset and USB connection to RuckusMobaXterm Terminal screen prompting for PasswordLaptop USB Connection

[VinayGudur]

I reset the password using "super" login,Enable and Show Version OutputShow Flash OutputShow inline Power OutputShow inline Power Details_1 outputShow inline Power Details_2 output and please see the output for the following commands. 

[VinayGudur]

Please review my latest updates on the output shared for those commands and let me know the next steps. 

[pinky_ruckus]

Hello @VinayGudur ,

Thank you for the response.

Please try connecting the AP to one of the other 12 ports on the switch to rule out a port-specific issue. Additionally, test with a different Ethernet cable to eliminate the possibility of a faulty cable.

Please let us know if you are able to connect to the internet after trying these steps.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community