Ruckus ICX 7150-C12P is not working

[VinayGudur]

I have Ruckus ICX 7150-C12P with two access points installed by Lennar. 

My connections are from Modem to Router to Ruckus switch. 

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck. 

Please see the steps I performed:- 

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help. 

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window. 

Thank You

[VinayGudur]

Hi

I tried connecting by following the instructions -

1) Downloaded Putty

2) Downloaded the driver "CP210x Windows Drivers"

3) modified the putty connections to "COM3" as per ports in device manager. 

When I hit enter on putty, nothing shows up on putty screen. It was a blank screen.  

[pinky_ruckus]

Hello @VinayGudur ,

Thank you for the response.

From the response shared, I understand that you have downloaded Putty and drivers and modified to Com3 in Putty; however, you are not getting login prompt in Putty.

I would request you to please restart the Switch and check if you are getting the login prompt.

Could you please share a picture of the console cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @VinayGudur ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @VinayGudur ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[VinayGudur]

Hi

I followed the instructions laid out - I tried to reset on the switch and then connected via USB, but these steps are not helping to retrieve the IP address. Kindly address this situation and issue the equipment under warranty. 

I have been struggling to get this unit work.

Thank you

Vinay G