Ruckus ICX 7150-C12P is not working

[VinayGudur]

I have Ruckus ICX 7150-C12P with two access points installed by Lennar. 

My connections are from Modem to Router to Ruckus switch. 

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck. 

Please see the steps I performed:- 

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help. 

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window. 

Thank You

[pinky_ruckus]

Hello @mrq201 ,

Greetings!

Thank you for your response to the post.

I understand that you are experiencing issues with the Switch. 

Could you please create a new post on the Community forum since this case involves a different user? 

Once you have created the new post, we will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[mrq201]

Will do. 

[pinky_ruckus]

Hello @mrq201 ,

Thank you for the response.

We will assist you from the new case.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[mrq201]

Can I jump in on this reply.  My access points are also not working and this started to happen after a power outtage.  I have tried the reset issue and now the lights are blinking amber (Except the power light which is green).

Again, the ONLY lights that are lit up green on the switch is the power.  There are no link lights.  All of the other lights are flashing amber. 

I too live in a Lennar community.

[mrq201]

Here are my uploads.