Ruckus ICX 7150-C12P has no power

[junjang]

The Ruckus ICX 7150-C12P has no power.  

Here is a link to the video demonstrating that the switch has no power.

https://www.youtube.com/shorts/z21o_uFgZ3w

Can you help?

Thanks.

Jun

[Mayank]

Hi Jun,

Thank you for posting your query!

I understand that your Ruckus ICX 7150-C12P is not powering on.

Could you please confirm the following steps?

Have you tried swapping the power cable?

Have you tested the switch with a different power source or wall outlet?

If the issue persists after performing these checks, please log a support case using the link below so that we can assist you further and initiate an RMA process if required:

https://support.ruckuswireless.com/contact-us

Are you a Lennar Homes customer ?

I hope this information helps.

Please feel free to reach out if you have any further questions or concerns.

Note: Kindly mark this post as “Accepted Solution” if it addresses your query.

Thanks
Mayank

[junjang]

Thanks for the reply.

Yes, I am a Lennar home owner

Yes, I tried other power cables and other power outlets.

I just submitted a support ticket.  Case ID: 02110649

Thanks.

[junjang]

I am being told by Ruckus support that this needs to be handled here.  Who can I work with to get the RMA started?

Thanks

[Imran_ruckus]

Hi @junjang 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information and video provided, it appears that your RUCKUS Switch is dead.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please use the private chat option to respond to the queries requested there. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support