Ruckus ICX 7150-C12P dead

[Joyced]

Hello Support Team,

I own a Ruckus ICX 7150-C12P and a WAP through Lennar. My switch is not powering on at all. When I plug it in, the amber light flashes briefly, then the unit shuts off completely, and no lights remain on. There have been no power outages in the area.

I’ve tried all standard troubleshooting steps, but the issue persists. Could you please advise on the steps to request an RMA replacement?

Thank you for your assistance.

[pinky_ruckus]

Hi @Joyced 

Thank you for the response.

Please confirm the shipping address, if you wish to proceed with the RMA.

Serial number of the defective Switch:

Street    : 

City    : 

State/Province    : 

Country    : 

Zip/Postal Code:

Attention Name: 

Attention Phone: 

Attention Email    : 

Please feel free to contact if you have any further concerns regarding the same.

Best Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Joyced]

Thanks!

[Joyced]

Hello, I provided the requested info but was marked as spam and was removed.

[pinky_ruckus]

Hello @Joyced ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.