Ruckus ICX 7150 C12P Wifi network not showing up after power outage

[amwirtz]

Had a short power outage today, and all of my home smart devices were disconnected from the Ruckus wi-fi network. The network is not even showing up as an option to connect to anymore. Any help identifying the issue and fixing it so I can re-connect?

LED status on the switch:

PWR: Solid green

SYST: Solid yellow

no other LED's are on. I tried pressing the reset button (held for 15 ish seconds and released), but it did not show signs of actually resetting. Tried unplugging and replugging in after several minutes, still nothing. I have previously had issue with it booting into secondary mode, but I fixed this a few years ago. this is a different issue I have not faced before. Any help would be appreciated! 

[pinky_ruckus]

Hi @amwirtz ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[amwirtz]

Hello, Thank you for the article. I am able to follow up until the point where I open up a PuTTY session. It does not give me the "boot>" prompt when I open it. I am unable to run any commands. Any suggestions?

[pinky_ruckus]

Hello @amwirtz ,

Thank you for the response and sharing the update.

I understand that you are facing issues while you are performing Software recovery after the reset.

Could you please share the screenshot once you open the Putty app?

Once we have the screenshots, we will guide you on how to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @amwirtz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.