Ruckus ICX 7150-C12P Stopped working

[MikeG]

My Ruckus ICX 7150-C12P died on me the other night, I’ve tried everything. New power cord, moving it to a different outlet, when I unplug it and plug it back in the amber lights turn on but that is about it. I tried the reset as well and still cannot figure out what is wrong with it. Should I do an RMA? It hasn’t been working for a few days now. Any assistance would be greatly appreciated.

[pinky_ruckus]

Hi @MikeG 

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS Switch is not working and is looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MikeG]

Hello, I am not too familiar with Google Drive, but I added a video to the link. Please let me know if that worked, Could you please let me know the next steps? 

[Imran_ruckus]

Hi @MikeG,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[pinky_ruckus]

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