Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

[p10maggs]

Good morning,

We are receiving no power to our Ruckus switch or the extenders. We have tried plugging it in to alternative outlets (although the original outlet it was plugged into is generating power) and troubleshooting found on these forums, but we are still not seeing any active lights or power running through the switch or the two extenders.

How can we remediate this issue? Thanks.

[pinky_ruckus]

Hi @p10maggs, 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[p10maggs]

Good morning,

I completed the RMA chat as requested.

Few questions:

1. Will I be notified when the replacement has shipped?

2. Is it a direct model replacement? ICX 7150-C12P?

3. Are the two wifi extenders also included in this given they are seeing now power as well? 

Thank you.

[pinky_ruckus]

Hello @p10maggs ,

Thank you for sharing your response.

We’re pleased to hear that you’ve been in touch with our specialist team regarding the Switch replacement. The RMA team will reach out to you via email once the replacement has been processed. Typically, this will involve a direct replacement of the Switch.

Please note that the replacement process is solely for the Switch itself. Once you receive the new Switch, we will need to connect it to verify that the APs are properly connected and functioning.

You may have already received an email from the RMA team about the replacement. If you have any further questions, feel free to reply directly to their email.

Thank you for  your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community