Ruckus ICX-7150-C12P:R320 Reset - Lennar settings needed.

[Wloging]

Hi All - I had a great Ruckus network. Then I wanted to do some tweaking of the settings using an AI chat bot. Ultimately, I got let down the path of having to reset the entire system. I got the system online, but it doesn't work now. connections are picking up and dropping off. When I do connect is very slow. Is there some Lennar settings that I should perform to help it get back to normal? Currenting using the ATT box to transmit because the Ruckus system doesnt work. I am running two AP, one on each floor, and I get a greenlight and then an amber light and then switches back-and-forth. Consequently, I have a back up file that I can't use because of updated the software since then. Would you be able to extract the settings from the backup file? Thanks! 

[pinky_ruckus]

Hi @Wloging 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after resetting the system.

Could you please let us know the answers to the below queries to assist you better?

1)   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2)   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Wloging]

Hi - Thanks - but the system says I'm not authorized to upload photos currently so let me describe what I see at the switch and the AP. 

From the image above the small squared drawn around the switch, has one light on the very far left and then the pwr and sysem lights to the right - in the large sqaure - there are lights on every cat5 connection except a single one. For the Master AP - the 5G, pwr and ctrl are green but the 2.4 switches between amber then green, the air is not lit. For the Slave AP - the 5G and pwr are green but the Ctl and air are not lit. and the 2.4 switches between amber then green. 

[Wloging]

Also - when I do connect, I can reach google.com really quickly not so much other websites. So I get the DNS to 1.1.1.1 but that didn't seem to help. A hard wire to the swtich is also very slow. 

[pinky_ruckus]

Hello @Wloging ,

Thank you for the response.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.