Ruckus ICX 7150-C12P Not working - All status LED's solid Amber

[mj2023]

RUCKUS ICX 7150-C12P stopped working and all status LEDs are on and solid amber. I have tried the factory reset more than 10 times and the status lights never change from solid amber when applying power. I have also tried the software reload with no avail. 

[mj2023]

PLEASE RMA THE SWITCH IMMEDIATELY. 

[Imran_ruckus]

Hi @mj2023 

Thank you for the response.

Apologies, as this forum is on best effort basis, as per our part of the process we must check all the recommended troubleshooting steps for the issue.

Please help us with a screenshots of the IP configuration.

And also, help us with a Clear Video which shows all the PHYSICAL CABLES set up with Switch and Laptop clearly visible, IP configuration, Device Manager COM ports, and using the Putty CLI/Console process in a SINGLE VIDEO.

Please use the same Link to upload the PICTURES and VIDEO. You could also upload the pictures here on the forum.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mj2023]

If the device is not responding to console, the IP configuration of my PC isn’t going to do anything. I have done all of these steps and it’s clearly not working, so I’m not wasting my time taking a video. Please RMA the switch. 

[Imran_ruckus]

Hi @mj2023 

Thank you for the response.

Please note, it is not the IP configuration of your PC. It's a Computer’s IP address, this must be statically assigned to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require to configure the computer with the same subnet.

Without configuring this IP address, Switch will not respond on CLI/Console. (Please refer to the below screenshots for more information)

Please follow ALL the software recovery steps carefully as mentioned in the guide (sharing the guide link below once again)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

As this is a Software issue that can be resolved by following ALL the troubleshooting steps as per the software recovery guide. And the warranty is not covered for software issues.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mj2023]

Yes, I understand and have done that and it is still not responding. I don’t need help or outside support. Please RMA this switch as I have asked what feels like 1000 times at this point.